Hello Smiles regards privacy as an important right for our customers. Information provided to us by our customers is protected by our strict standards, upheld by policies and procedures that comply with Commonwealth Government privacy laws.
We offer several customer service applications on this site that are designed to provide you with information about Hello Smiles and its related products and services. Such applications may require you to input information, such as name and address in order for us to respond to your enquiries.
This Policy
This is Hello Smiles's policy statement on the management of personal information and sensitive information. "Personal information" means information or an opinion about an identified individual, or an individual who is reasonably identifiable: (a) whether the information or opinion is true or not; and (b) whether the information or opinion is recorded in a material form or not. “Sensitive information” is a component of personal information and relates more specifically to information that, by its “sensitive” nature, may have the potential to be used to discriminate against someone.
We appreciate that as a customer of ours, you trust us with your personal information and sensitive information, and we are committed to safeguarding your privacy. We will comply with the Australian Privacy Principles of the Privacy Act (Cth) 1988, as amended (“the Act”).
We Respect Your Privacy
In order to provide you with the highest standard of dental care, Hello Smiles is required to collect personal information from you. The information covers basic details such as your name, address and telephone number, but it is also necessary for the Dentist to obtain from you details regarding your general health and past medical or surgical events. Without this general health information, your Dentist is unable to plan your care properly.
Naturally, some of this information is of a personal nature and some of it might be regarded as 'sensitive' and not the sort of information that you would wish to be unnecessarily disclosed to others.
We value the need to safeguard this information and, in accordance with the principles laid down in privacy legislation and the guidelines issued by the Australian Dental Association, we would like to assure you that:
- The information will only be used by the treating Dentist in order to deliver your care to the highest standards.
- It will not be disclosed to those not associated with your treatment, without your express consent.
- You may seek access to the information held about you and we will provide this access without undue delay. This access might be by inspection of your dental records at the time of appointment or by special access or copying of information at other times.
- There will be no charge made for requesting this information but there may be fees levied just to cover the costs associated with processing of this request or copying of information.
- We will take reasonable steps to ensure at all times that the details we keep about you are accurate, complete and up-to-date.
- We will take reasonable steps to protect this information from misuse or loss and from unauthorised access, modification or disclosure.
- Our staff are trained to respect these principles at all times.
If you have any questions regarding the information we collect from you and hold in your dental records, please do not hesitate to ask us.
Privacy Officer
Hello Smiles
196 Hawthorne Road,
Hawthorne, Brisbane, Queensland 4171
(07) 3395 6944
info@hellosmiles.com.au
We are acting in your interest at all times.